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Noticeboard

Register for our Online Services and you can now book, view and cancel appointments as well as order your prescriptions.  You will also be sent reminders of appointments if we have your current mobile number so please make sure you update us if you have changed your number.

Due to major roadworks taking place around the health centre there is extremely limited parking. Please consider alternative transport arrangments and additional time to get to the surgery

Routine appointments can be booked up to 6 weeks in advance

 SPIRE

NHSScotland is improving the way it uses information from GP patient records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors’ surgeries, NHSScotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices. 

 A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.

You have a choice about your patient record being used in this way. To find out more go to spire.scot

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

 

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The practice maintains a commitment to the well being of its empoyees and is supportive of the NHS principles of Zero Tolerance. We insist that our staff are treated with respect. It is not acceptable to be rude or offensive to the staff even when you are under stress. Offensive behaviour may lead to us asking you to register with another practice. We operate a zero tolerance to violent behaviour and will not hesitate to call the police and to press charges if this happens.

Definition

"Violence"- any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving explicit or implicit challenge to their safety, well being or health.



 
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