Noticeboard

ALL OVER AGE 65 FLU ADVICE - you will receive a letter from the health board with your appointment. If your appointment does not suit please follow advice below. Please do not contact the practice for any information regarding over 65 FLU. For any further advice contact the number below.

The number to call is 0141 201 4180, and the line is open from 10 am until 4 pm. Given the number of people over 65 who are eligible for flu immunisation, the line is extremely busy. Patients should not contact individual Health Centres for this either by phone or in person as they are not able to action such requests, and it increases pressure on lines and / or creates additional footfall.

 

Patients phoning the central number are also advised that if it suits them to do so they can email adult.flu@ggc.scot.nhs.uk , and every effort will be made to offer an alternative appointment.

 

They should include in their email

·       their full name,
·       CHI (if known),
·       date of birth,
·       original appointment details (date and venue),
·       if they wish an alternative appointment
·       and importantly their mobile number which will be used to text their new appointment details to.

 

The practice will close Monday - Friday between 12.30pm & 1.30pm. If you call due to a medical emergency your will be redirected to our standby mobile number.

Register for Online Services to book, view, cancel appointments and order your prescriptions.  Please ensure we have your current mobile number and you will be sent reminders of appointments.

Routine appointments can be booked up to 6 weeks in advance

 SPIRE

NHSScotland is improving the way it uses information from GP patient records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors’ surgeries, NHSScotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices. 

 A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.

You have a choice about your patient record being used in this way. To find out more go to spire.scot

Appointments

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Consultations Are By Appointment Only

If you ring for an appointment please select one of the following options

Option 3 - is for appointments, telephone consultations, to request a home visit for a housebound patient or any general enquiries.

Option 2 - For a Medical Emergency. This is for life threatening conditions ONLY

Please wait until you have heard all of the options before pressing the option you need.

Routine Appointments. (dial 3)

Routine Appointments can be made up to 6 weeks in advance and this gives you the opportunity to book an appointment with the GP of your choice.

Routine appointments can also be booked, in person, at the reception

Telephone Consultations & Urgent On the Day Appointments.(dial 3) 

These appointments will normally be allocated after speaking to a member of our Clinical team. Please give as much information as possible to the Patient Care Advisers and a clinical member of staff will call you back. They will then decide on the best course of treatment for you. If the doctor or Nurse needs to see you they will agree a suitable appointment time with you.

You will be guaranteed to speak to a Clinical member of staff on that day but not necessarily a GP of your choice. Please phone the surgery before coming in

Emergencies.(dial 2)

If you have an EMERGENCY please make this CLEAR to the receptionist. This will enable us to deal with your emergency as quickly and efficiently as possible

Text Relay (previously known as Type Talk) is a service run by the Royal National Institute for Deaf People (RNID). It is a telephone relay service which enables deaf, deafblind, deafened, hard of hearing and speech impaired people to communicate with hearing people by telephone.  If you are deaf you should dial 18001 followed by the full telephone number from your textphone. If the call is answered by a hearing person, a Text Relay operator is brought into the call. However, if the call is answered by another textphone user, the connection is direct with no need to involve an operator.

Patient Care Advisers

Our Patient Care Advisers have been trained to help you by taking your information in the most appropriate way and then signposting you to ensure you see the correct person at the right time. You are asked to try and co-operate with them.  On booking your appointment, you may be asked to give a few details.  Please do not be offended by this, as it will help us to help you. 

 
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